Usability Business Case Study

Case Study: http://www.id-book.com/downloads/casestudy_n_1.pdf   1. Summarize the case study (http://www.id-book.com/downloads/casestudy_n_1.pdf) 2. Identify the study method used and why it was appropriate (http://www.id-book.com/downloads/casestudy_n_1.pdf) 3. Explore some of the qualitative or quantitative methods gathered. (http://www.id-book.com/downloads/casestudy_n_1.pdf) 4. How would you conduct the study any differently? (from peer reviewed journal articles with references) 5. Given the nature in the advance of technology, how do you foresee technology changing the way studies such as these are conducted in the future? (from peer reviewed journal articles with references)